Refund Policy

Effective date: May 6, 2026 · Operator: NEYRA ("we," "us," or "our")

Subscription billing

Paid plans (such as Premium and Premium+) are billed on a recurring basis until canceled. By subscribing, you authorize automatic renewal charges for each billing period. Payment processing may be handled by our merchant of record at checkout.

Trial policy

If a free trial or promotional period is offered, trial-specific terms are shown at signup. Unless explicitly stated otherwise, access automatically converts to a paid subscription when the trial ends.

Cancellation policy

You can cancel at any time from the billing flow provided at purchase or from available account billing tools. Cancellation stops future renewals, and you typically retain access through the end of the paid period.

Refund eligibility

• General rule: Charges are generally non-refundable once a billing period begins because the service is delivered continuously during that period.
• Possible exceptions: Duplicate payments, clear processing errors, or situations required by applicable consumer law may be eligible for review.

Unauthorized charges

If you believe a charge was unauthorized, contact us immediately at support@getneyra.app and include the transaction date, amount, and receipt reference. We will investigate promptly with our payment processor.

Contact support

For billing and refund requests, email support@getneyra.app from the address associated with your account. Include a short description of the issue and any relevant receipt details so we can process your request faster.

Processing times

We aim to review most billing requests within 2 business days. If a refund is approved, the return to your original payment method usually appears within 5-10 business days, depending on your bank or card provider.