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NEYRA

Privacy Policy

Effective date: May 3, 2026 · Operator: NEYRA ("we," "us," or "our")

1. Introduction

This Privacy Policy explains how NEYRA handles personal information when you use our websites, mobile experiences, and related services (together, the "Service"). We are committed to describing our practices in plain language. If you have questions, contact us at support@neyra.app.

2. Information we collect

Depending on how you use the Service, we may collect:

  • Account and profile data: such as email address, age or date-of-birth where required, display name, gender or orientation preferences you choose to provide, photos or media you upload, bio text, and verification-related signals when you participate in verification flows.
  • Activity and usage data: such as approximate location derived from IP or device settings (where permitted), interactions with profiles or chat messages you send through the Service, feature usage, diagnostics, and security logs.
  • Device and technical data: such as device type, operating system, app version, language, and identifiers needed to operate sessions and prevent abuse.
  • Payment-related data: when you purchase a subscription, our payment provider (Paddle, as merchant of record) processes payment details. We typically receive limited billing metadata (for example, subscription status, transaction references, and partial identifiers) rather than your full card number.
  • Communications you send us: such as support emails to support@neyra.app or business inquiries to hello@neyra.app.

3. How we use information

We use information to:

  • Provide, personalize, and improve the Service, including AI-assisted features you explicitly interact with.
  • Maintain safety and integrity, including moderation, spam prevention, fraud detection, and enforcing our Terms.
  • Process subscriptions and communicate transactional notices such as receipts or subscription changes.
  • Respond to lawful requests and protect rights, safety, and security.
  • Analyze aggregated or de-identified usage to improve product quality (where permitted).

4. AI features

When you use AI-assisted tools within NEYRA, portions of your prompts, chat context, or profile signals may be processed by automated systems to generate suggestions. You choose what you send to other users. Do not share sensitive health, financial, or government identifier information in chats unless you accept the risk of doing so.

5. Legal bases (EEA/UK/Switzerland users)

Where GDPR-style laws apply, we rely on appropriate bases such as performance of a contract, legitimate interests (for example securing the Service and improving features), consent where required, and compliance with legal obligations.

6. Sharing of information

We may share information with:

  • Service providers who process data on our instructions (for example hosting, analytics, customer support tooling, email delivery, security vendors, and AI inference providers).
  • Payment processors: Paddle (or successor merchant of record) to bill subscriptions and handle taxes and invoices where applicable.
  • Authorities: when required by law or to protect safety.
  • Corporate transactions: such as a merger or acquisition, subject to safeguards.

We do not sell your personal information as traditionally defined in applicable "Do Not Sell" laws.

7. Retention

We retain information as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Some logs may be retained for a shorter or longer period based on security needs. When retention ends, we delete or de-identify information where feasible.

8. Security

We use administrative, technical, and organizational measures designed to protect information. No online service can guarantee absolute security.

9. International transfers

We may process information in countries other than where you live. Where required, we implement appropriate safeguards such as standard contractual clauses.

10. Your choices and rights

Depending on your region, you may have rights to access, correct, delete, export, or restrict certain processing.

To submit a privacy request (including data deletion or access), email support@neyra.app from the email associated with your account and describe your request. We may verify your identity before fulfilling it.

11. Children

The Service is not intended for children under the age required by applicable law to provide meaningful consent for dating services (often 18). If you believe a minor has provided information, contact us and we will take appropriate steps.

12. Third-party links

The Service may contain links to third parties. Their practices are governed by their own policies. Review Paddle's documentation for payment-related processing details.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date and, where appropriate, provide additional notice (such as an in-app message or email).

14. Contact

NEYRA — Privacy inquiries: support@neyra.app
Business inquiries: hello@neyra.app